The Fair Usage Policy (FUP) and Acceptable Usage Policy (AUP) have been defined to enable us to provide a high quality Internet access service via satellite with a consistent customer experience at an acceptable price. Their implementation determines the management of end user behaviour to prevent an unfair and an unacceptable use of the network. All Customers must therefore agree to the FUP prior to service commencement. Customers are likely to avoid the restrictions imposed by these policies if their use is typical for the majority of Internet users and comprises Web surfing and a reasonable amount of data download. Typical behaviour that may incur restriction comes from excessive use of peer-to-peer traffic. |
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Customer responsibilities |
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It is the Customer’s responsibility to ensure that end user activity does not impose an unusually large burden or have a negative impact on the Satlynx network or otherwise effect the integrity of the system or the online experience of the rest of the Broadband Via Satellite Customer community. The customer must proactively discourage the following practises
and take steps to prevent further occurrence on notification by Satlynx: Use of “bots” to search for newsgroup, website or database content Launching of unsolicited repeat traffic to a specific address or addresses (DoS) Driving un-accelerated traffic SPAM email distribution Viruses |
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Satlynx rights |
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Satlynx will enforce its Fair Usage Policy as detailed in this document to: Prevent improper or excessive consumption of bandwidth Protect the integrity of the Service Reduce the effects of non-acceptable activities |
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Policy Enforcement |
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To ensure that all Satlynx subscribers have equal and fair access to the benefits of the
Satellite Broadband service. Satlynx may: Prioritise or block specific network traffic. Deactivate any site in breach of this policy. Modify its policies or QoS tools from time to time. Any action taken by Satlynx in respect of its rights will be carried out either in consultation with or following reasonable notification to the Customer under these circumstances. |
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| Measuring traffic and imposing restrictions | |
Satlynx measures the volume of inbound and outbound data generated by each Customer VSAT. The generated volume measured is aggregated over a defined period, e.g. the previous 30 days. This data volume is compared with the thresholds defined in the Fair Usage Policy. If the threshold has been reached, Satlynx will restrict the speed of the Customer’s high-speed satellite connection. The restrictions will be removed once the aggregated volume for the moving defined period goes below the threshold again. Inbound and outbound data volumes will be measured independently and will cause the implementation of individual traffic restrictions: Outbound restrictions will be applied on a VSAT if the measured outbound volume exceeds the defined outbound threshold of the service provided, inbound restrictions will be applied accordingly based on the defined inbound threshold. |
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| Thresholds for applying speed restrictions | |
The thresholds for the application of speed restrictions to individual Customer VSATs depends on the number of Tokens purchased for these VSATs. |
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Speed restrictions |
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The speed restrictions are imposed in increments of 100% of thresholds. These are Light, Medium, Heavy and Token. |
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| Notification of traffic restrictions | |
Satlynx will evaluate the traffic volume data from its VSAT population, compare these results with the defined thresholds, update the list of restricted sites and email the Customer with the list of its site restrictions each day. The list sent to the Customer will contain each Tech ID and the type of the applied restriction (Outbound, Inbound, Speed restriction). |
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